Reliability Dashboard

Northwind Cloud · Live operational view across all services and incidents

Demo scenario

SEV1 payment outage caused by a database migration

Follow the workflow from external alerts and customer impact signals into the incident command center, AI root-cause analysis, generated postmortem, and prevention action items.

Open incident flow

Active Incidents

1 critical

Mean Time To Resolve

1.3hrs

18%vs last 30d

Open Action Items

2 overdue

Services at Risk

of 6 services

Critical Incidents

last 7 days

Recent Incidents

5 total

Incident	Severity	Status	Affected services	Commander	Started	Customer impact
INC-4821Payment processing failures after schema migration	SEV1	Mitigated	Payments APIDatabase Cluster+2	Maya Chen	Jun 26, 01:42 PM	~38% of checkout attempts failing; 12,400 customers affected
INC-4815Elevated auth latency in us-east-1	SEV3	Resolved	Auth ServiceDatabase Cluster	Diego Alvarez	Jun 15, 09:10 AM	Slow logins for a subset of users; no failed sessions
INC-4790Notification delivery delays	SEV2	Resolved	Notification Service	Priya Nair	Jun 2, 05:30 PM	Email receipts delayed up to 25 minutes
INC-4772Customer portal 5xx errors	SEV2	Resolved	Customer PortalPayments API	Sam Whitfield	May 21, 11:05 AM	Billing page intermittently unavailable
INC-4756Failed payments migration rollback	SEV2	Resolved	Payments APIDatabase Cluster	Maya Chen	May 8, 02:20 PM	Brief refund processing delays

Incidents by severity

Last 90 days

SEV1

SEV2

SEV3

SEV4

Services with repeat incidents

3+ incidents in 90 days

Payments APIMajor outage

5×

Customer PortalPartial outage

4×

Notification ServiceDegraded

3×

Database ClusterDegraded

3×

Overdue action items

View all

2 need attention

Add synthetic checkout canary alert pre-migration

Lena Kowalski · INC-4821 · due 2026-06-24

Increase auth read-replica connection pool size

Diego Alvarez · INC-4815 · due 2026-06-20

Reliability Signals

AI-detected patterns

Payments API92% conf.

Recurring payment failures after migrations

3 of the last 5 payments incidents trace back to schema migrations lacking backward compatibility.

Detected 3× this quarter

Database Cluster86% conf.

Repeated database migration issues

Migrations on the primary cluster have caused 60% of SEV1/SEV2 incidents this quarter.

Detected 4× this quarter

Auth Service71% conf.

Connection pool saturation under load

Auth and reporting show correlated latency spikes during peak traffic windows.

Detected 2× this quarter